Privacy Policy

1. Scope

This Privacy Policy explains how Fleetraship Logistics Solutions Pvt. Ltd. ("FleetraShip", "we", "us") handles information relating to identified or identifiable individuals when you visit our website, create a shipping account, or use our shipping aggregation services (together, the "Platform").

By using the Platform you acknowledge the practices described here. If you do not agree with them, please do not use the Platform.

2. Information We Collect

Information you provide

• Account and business details — name, business name, email address, phone number, billing address and pickup addresses.
• KYC and verification documents — where required to activate shipping or COD remittance services.
• Bank account details — collected for the purpose of paying COD remittances to you.
• Consignee information — the name, delivery address and contact number of your customers, which you upload to book shipments.
• Enquiry details — information you submit through contact or enquiry forms.

Information collected automatically

• Device and browser type, operating system and screen characteristics.
• IP address and approximate location derived from it.
• Pages visited, features used, and timestamps of activity on the Platform.

Information from third parties

• Shipment status, delivery confirmations, weight readings and exception codes received from courier partners.
• Order data synced from eCommerce platforms you connect to your FleetraShip account.

3. How We Use Information

• To create, verify and administer your shipping account.
• To fetch rates, book shipments, generate labels and manifests, and track parcels with courier partners.
• To reconcile cash-on-delivery collections and pay remittances to your bank account.
• To raise, investigate and resolve weight discrepancies, non-delivery reports and loss or damage claims.
• To provide customer and technical support, including responding to your enquiries.
• To detect, prevent and investigate fraud, misuse and prohibited shipments.
• To send service communications, and — where you have not opted out — information about our offerings.
• To meet legal, tax and regulatory obligations.

4. Sharing & Disclosure

We share information only as necessary to deliver the service:

• Courier and logistics partners — consignee name, address, contact number and parcel details, so the shipment can be delivered and COD collected.
• Payment and banking providers — to process remittances and settlements.
• Technology service providers — hosting, communications and analytics vendors acting on our instructions under confidentiality obligations.
• Legal and regulatory recipients — where disclosure is required by law, court order, or a lawful request from a government authority.
• Business transfers — in connection with a merger, acquisition or reorganisation, subject to equivalent protection.

We do not sell personal information.

5. Cookies & Tracking

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the Platform is used so we can improve it. Most browsers let you refuse or delete cookies; doing so may prevent parts of the Platform from functioning correctly.

6. Data Retention

We retain information for as long as your account is active and thereafter for the period required to meet legal, accounting, tax and dispute-resolution obligations. Shipment and remittance records are typically retained for [insert retention period] in line with applicable financial record-keeping requirements. When information is no longer needed, it is deleted or irreversibly anonymised.

7. Security

We apply reasonable technical and organisational safeguards appropriate to the sensitivity of the information we hold, including encryption in transit, access controls and role-based permissions for internal systems. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If a breach materially affects your information, we will notify you and the relevant authority as required by law.

8. Your Rights

Subject to applicable law, you may:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request erasure of information we no longer have a lawful basis to keep.
• Withdraw consent where processing is based on consent.
• Opt out of marketing communications at any time.

To exercise any of these rights, write to support@fleetraship.com. We may need to verify your identity before acting on a request.

9. Children

The Platform is intended for businesses and is not directed at children. We do not knowingly collect personal information from individuals under 18 years of age.

10. Changes to This Policy

We may update this Policy to reflect changes in our practices or the law. The revised version will be posted here with an updated "Last updated" date. Material changes will be communicated to registered users.

11. Grievance Officer

In accordance with applicable Indian law, complaints regarding the processing of personal information may be addressed to:

• Name: [insert grievance officer name]
• Designation: Grievance Officer
• Email: support@fleetraship.com
• Address: Office Number 3, Jalsu, Jaipur, Rajasthan — 303701

We will acknowledge complaints within the timelines prescribed by law and work to resolve them promptly.