24/7 Customer Support
A dedicated team at every step, keeping shipping operations flawless with timely guidance.
Software solves the routine. For everything else there is a team that knows your account — reachable without a ticket maze.
A dedicated team at every step, keeping shipping operations flawless with timely guidance.
Hands-on help with API integration and reliable solutions for seamless system connectivity.
Complete transparency — exact weight data from courier partners shared directly with you.
Failed delivery attempts chased with the carrier and the buyer before they turn into returns.
Lost or damaged shipments filed, documented and followed through to settlement on your behalf.
Guided setup of pickup locations, rate preferences and channel sync so day one runs clean.
Best for account issues, claims and anything needing a written record.
Best for urgent pickup, NDR and in-transit escalations.
Office Number 3, Jalsu, Jaipur, Rajasthan — 303701
Customer support 24/7. Onboarding and technical assistance, Monday to Saturday, 10:00–19:00 IST.
Raising a weight dispute? Include the AWB number and, where possible, a photo of the packed parcel on a weighing scale. It materially speeds up resolution with the carrier.
Shipment delayed or undelivered? Send the AWB number and the buyer's contact preference. Most NDR cases are resolved on the next delivery attempt when we can reach the customer quickly.
Pricing, COD cycles, coverage and integrations are covered in detail on the FAQ page.
Remittance timelines and deductions are set out on the Quick COD page.
Full service scope is listed under Services and Capabilities.
Cancellation and refund terms are documented in our Refund Policy.
Join 12,000+ businesses moving parcels across 29,000+ pin codes with FleetraShip.